Return & Refund policy

At Luuwik, we strive to ensure your satisfaction with our products and services. If you are not satisfied with your purchase, we offer a return and refund service under the following conditions:

Return Conditions

Consumer-Initiated Returns:

• If the return is initiated by the consumer, the consumer is responsible for the return shipping fee. The specific fee will depend on the shipping company you choose.

Luuwik-Initiated Returns:

• If the return is due to an error on our part (e.g., incorrect or damaged goods), Luuwik will cover the return shipping fee.

Return and Refund Process

Initiate a Return:

1. Returns and refunds must be requested within 30 days of receiving your purchase.
2. Contact us at contact@luuwik.com or via our Contact Us page.
3. Provide your order number and the reason for your return or refund request.

Review and Approval:

1. We will review your request and notify you via email if it is approved.
2. Only purchases made on Luuwik.com are eligible for return or refund. For purchases made on other websites, please contact the seller directly.

Return Conditions:

1. Items must be returned in their original packaging and condition, along with the receipt.
2. Special deal products cannot be returned.
3. We are not responsible for the shipping charges of returns for personal reasons.

Damaged Products

If you receive a damaged product, please follow these steps:

1. Do Not Discard Packaging:

   • Keep all original packaging.

2. Contact Us Immediately:

   • Email us at contact@luuwik.com.
   • Provide your order number, proof of purchase, a picture of the damaged package or product, and your correct shipping address.

3. Replacement:

   • We will arrange a replacement for the damaged item at no cost to you.
   • If the damage is caused by the customer, additional fees may apply for the replacement.

Refund Process

Inspection and Notification:

1. Once we receive and inspect your return, we will email you to confirm receipt of the item and notify you of the approval or rejection of your refund.

Refund Timeline:

1. Approved refunds will be processed within 3-7 business days.
2. Refunds will be returned to the bank account via the original method of payment within 7-15 days of approval.
3. Additional processing time may be required by your payment bank. For details on when you will receive the refund, please contact your bank directly.

Order Changes or Cancellations

Modify or Cancel Order:

1. To modify or cancel an order, contact us within 24 hours of placing the order.
2. Orders that have already been shipped cannot be modified or canceled.

Important Note

Contact Us Before Returning:

Before returning any package, please contact us at contact@luuwik.com to arrange the refund.