Shipping Policy
Please consider carefully before placing your order. If you wish to cancel an order, please do so within 24 business hours before it is shipped. After an order is shipped, we cannot process cancellations or refunds, especially due to shipping resource limitations.
1. Shipping Information
Below are the available countries, shipping methods, and estimated shipping times.
1.1 For These Countries
Available Countries: United States, United Kingdom, Germany, France, Italy, Spain
Standard Shipping:
| Order Value | Cost |
|---|---|
| <$65 | $5 |
| >=$65 | Free Shipping |
Shipping Time: 3-8 Business Days
Express Shipping:
| Order Value | Cost |
|---|---|
| <$100 | $15 |
| $100-$199.99 | $30 |
| $200-$299.99 | $45 |
| >=$300 | $60 |
Shipping Time: 2-3 Business Days
1.2 For These Countries
Available Countries: South Africa, Peru, Colombia, Cyprus
Standard Shipping:
| Order Value | Cost |
|---|---|
| <$65 | $10 |
| >=$65 | Free Shipping |
Shipping Time: 3-8 Business Days
1.3 For the Rest of the World
Available Countries: North America (Canada, Mexico, Guatemala), Europe (Netherlands, Belgium, Norway, Bulgaria, Slovakia, Denmark, Bosnia & Herzegovina, Moldova, Iceland, Latvia, Malta, Austria, Greece, Hungary, Slovenia, Montenegro, Romania, Albania, Estonia, Andorra, Monaco, Czech Republic, North Macedonia, Croatia, Greenland, Vatican City, San Marino, Åland Islands, Liechtenstein, Finland, Ireland, Lithuania, Luxembourg, Poland, Portugal, Sweden, Switzerland), Oceania (Australia, New Zealand, Nauru, Kiribati, Samoa, Cook Islands, Fiji), South America (Brazil, Uruguay, Chile, Paraguay, Argentina, Guyana, French Guiana), Asia (Singapore, Philippines, Malaysia, Brunei, South Korea, Taiwan, Thailand, India, Saudi Arabia, United Arab Emirates, China, Georgia, Uzbekistan, Jordan, Armenia, Pakistan, Lebanon, Qatar, Indonesia, Kuwait, Macao SAR, Tajikistan, Hong Kong SAR, Israel, Japan, Turkey, Vietnam), Africa (Egypt, Algeria, Mayotte)
Standard Shipping:
| Order Value | Cost |
|---|---|
| <$65 | $5 |
| >=$65 | Free Shipping |
Shipping Time: 3-8 Business Days
2. Additional Information
- Processing Time: Orders will be processed within 1-2 business days after we receive them.
- Estimated Arrival Time: Estimated Arrival Time = Processing Time + Shipping Time
- Peak Seasons: During peak seasons (such as Mother’s Day & Christmas), shipping may take an additional 3-4 business days.
- Customs Policy: Due to customs policies, items such as glue, batteries, wax, or pigment may not be included in the package.
3. Order Tracking
- Order Confirmation: After placing an order, you will receive an Order Acknowledgement email confirming your order details.
- Shipment Confirmation: Once your item ships, you will receive a Shipment Confirmation email including your order number, carrier information, shipment date and time, order status, and package tracking numbers.
- Track Your Order: For the exact location of your shipment, please use the “Track Your Order” link to enter your logistics number.
If your order is marked as delivered but you haven’t received it, please check around your door or yard, or ask your family and neighbors. If the package is still not found, please contact us for assistance.